If after receiving your order you wish to return a product, the company follows a single policy regarding the returns of products sold through its website, which is in accordance with European and Greek consumer protection legislation. According to this you can return the product within (15) fifteen calendar days from its receipt as shown by the statements of the transport company from which you received it. The product to be returned must be in excellent condition and in intact packaging and not used.In this case, after our information, we organize the return of the product with one of the courier companies that we cooperate with or you undertake its return. The return address of the product will be indicated on the label of the package you will receive.
In case of product change, we organize for you the return of the product which will be FREE and you will be charged only 5.00 euros for the new shipment. In case you want to change the product with another different type and model, you will be fully charged the shipping costs but with the preferential price of 7.00 euros.
In case you return the product due to a defect and if it is deemed defective by e-stigmes.gr, then you will return the value of your purchase by deposit in your personal bank account within (30) thirty days. The defective product is subject to any warranty of the company that produced it and the responsibility for repair and / or replacement belongs to it. In case of product return for any other reason and refund requirement, the responsibility for the product return as well as the shipping costs are borne by the customer.
No refunds will be given for any product if its packaging has been used or altered in any way. Refunds are made by deposit in a bank account within (30) thirty days.
e-stigmes.gr gives you the opportunity if you cancel or modify your order at no cost if it has not been delivered to the carrier. More specifically, cancellations or changes are made until 12.00 am. In case your order has been placed after 12.00 p.m. you can cancel it or change it within 24 hours.