FAQ

Our physical store has a wide variety of products for Weddings and Baptisms, but can not offer all the products of our online store. If you wish to receive a specific product from our physical store, we suggest that you first confirm its availability. Alternatively you can order it electronically or by phone by choosing collection from the store.

Upon completion of your order, you will receive a confirmation email. In case you do not receive the e-mail within 24 hours, please contact us at info@e-stigmes.gr or by phone at 2268300513. If you have created an account, you can check and track the history of your orders at any time by selecting ” Orders ”.

Payment by cards

• Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover.
• Using the Masterpass e-wallet.

Pay on delivery

You are given the opportunity to pay in cash to the representative of the Courier company that our website e-stigmes.gr cooperates with when the product of your purchase is delivered to you at a cost of 2 €.

Bank account deposit

After completing your order online, you must deposit the total amount in the bank account of the company within three (3) working days. You can make the deposit in the following bank account.

• Bank: Eurobank
• IBAN: GR3202602930000300200901501
• Account number: 00260293300200901501
• Name of beneficiary: Katsaros Theodoros

• Bank: National Bank Of Greece
• IBAN: GR6701103500000035000446951
• Account number:35000446951
• Name of beneficiary: Katsaros Theodoros

• Bank: Alpha Bank
• IBAN: GR2801402300230002340019283
• Name of beneficiary: Katsaros Theodoros

• Bank: Piraeus Bank
• IBAN: GR3001716100006610105647462
• Name of beneficiary: Katsaros Theodoros

For your convenience, if you wish, you can send us the payment receipt by email and inform us by phone of your payment at 2268300513.

The sending of the order will start as soon as your payment is confirmed in our account.

The products are shipped in the following ways:

1. Collection from our store.

You can pick up your purchase, upon presentation of your police ID, from our store in Aliartos without shipping costs.

2. Shipping by Courier.

Cash on delivery gives you the opportunity to pay in cash to the representative of the Courier company that our website e-stigmes.gr cooperates at the moment that delivers the product of your purchase at a cost of 2 €.

Shipping costs amount to 4 €.

For orders over € 100, shipping costs are FREE.

Products with a large volume have a difference in shipping costs, for further explanation please contact us at 2268300513

Orders sent by courier take 3-5 days to receive.

We remind you that the above times may change due to unexpected conditions (weather conditions, strikes, etc.) and e-stigmes.gr bears no responsibility for this.

For any other information we will be happy to serve you at 2268300513 or by e-mail at info@e-stigmes.gr.

No. You can make your purchases as a simple visitor of e-stigmes.gr.
However, if you create an account you will have the following privileges:

> Special discounts and offers only for users
> Full tracking – history of your orders
> Avoid entering your details every time you shop from us
> Manage your account

If your order has not been processed, you can cancel it by sending an email to info@e-stigmes.gr or by phone at 2268300513 . For the sake of security, it is necessary to know the order code or the date of its execution and the name of the principal.

You can return an item that does not serve you or you do not like within 15 days from the date of receipt. The product must not have been used, must be in the excellent condition in which it was delivered to you and must be included in its original packaging with the proof of purchase and any accompanying forms. Once the product has been inspected and is in its original condition and packaging, we proceed to return the product. Otherwise, the return will not be accepted. It is necessary to contact us before sending an item to inform us. The return package must definitely include your name and phone number so that our further relevant communication is possible. In case of return of an item, the amount of its value without shipping and return costs will be deposited in your account or on your payment card, by arrangement.

Contact us at 2268300513 or info@e-stigmes.gr as soon as you discover the problem and follow our instructions for returning the product along with a copy of the purchase document. Return costs are borne by you. The final decision on the condition, repair or replacement of the product is ours.

All products you buy from us have a one-year warranty, unless the manufacturer or its representative in Greece has a different policy. The purchase document is required for the warranty to be valid.

The guarantee does not cover:
a. all consumables that are either sold individually or as part of a product (eg the strap of a mask, the rod of a weapon or the glass of a lamp).
b. products that are used for a different use than that specified by the manufacturer.
c. products that have been misused, transported or stored. Always read the instructions for use.